Refund Policy

Returns

We want to make sure you are 100% satisfied with your purchase from Garage Celebrations. We will gladly accept returns that are unworn in new and resalable condition, and in the original packaging within 14 days of postdate on the package.

Please contact support@GarageCelebrations.com to arrange your product return and return shipping label. Please note that we charge a $25 processing fee per item being returned. Exchanges are completely free!

Exchanges

We understand it's easy to buy the wrong product. We want to make sure you receive a cover that fits your garage and meets your expectations. We will gladly accept one-time exchanges for products that are unworn in new and resalable condition, and in the original packaging within 28 days of postdate on the package or receiving package.

When exchanging product please note that exchange can only be made for covers within the same Theme or Holiday i.e., Halloween covers may be exchanged for other Halloween covers.

Please contact support@GarageCelebrations.com to arrange your product exchange and return shipping label. 

Canada Refund Policy

We do accept refunds from Canada, however at this time we cannot provide return shipping labels. All Canadian returns must be initiated within 14 days of receipt of the package. Please Note: taxes and duty are NOT included in shipping price and are due upon receipt. All fees and shipping costs incurred as a result of non-payment of applicable taxes and duty by customer will not be included in refunded amount.

Please contact support@garagecelebrations.com to review options for returns or replacement covers purchased in Canada. We will work hard to resolve any issue.

Custom & Expedited Covers

• Custom garage door covers made specifically by/for customers requiring custom artwork, dimensions and/or requiring specific alterations are not returnable. Covers received by clients with manufacturing damage or defects may be subject to one-time replacement. Please submit photo evidence of product defects to support@GarageCelebrations.com, please include a brief description of the issue. 
• Expedited covers of standard artwork and dimensions are subject to a non-refundable $75.00 fee. We will gladly accept returns that are unworn in new and resalable condition, and in the original packaging within 14 days of postdate on the package or receiving package. Please contact support@GarageCelebrations.com to arrange your product return and return shipping label.

For customers residing in Canada: We can and do accept returns from Canada, BUT, we regret that we cannot issue return shipping labels from there at this time. If you reside in Canada and would like to return your order, please email our Customer Care Team at support@GarageCelebrations.com for authorization and to provide us with your shipping label and tracking information.

At this moment, we do not offer exchanges for customers residing outside the U.S.

*If you’ve received an incorrect or defective item, please contact our Customer Care Team at support@GarageCelebrations.com 

For returns: Once we receive your item(s) at our facility, please allow up to 5 business days to process your return and an additional 2 to 3 business days to receive your refund. You will receive a refund confirmation email for each refund. Please contact your financial institution if your account is not credited within 7 business days of your refunds being issued.

For exchanges: Once we receive your item(s), we will process your new order. Please allow 2 to 4 weeks for delivery.

Please remember to check your spam/junk mail folders when waiting for a response from us. Sometimes our emails get delivered there instead of your inbox.

We also recommend that you add support@GarageCelebrations.com to your Email Contacts or Safe Sender list so you don't miss a response from us.